About UserTest.io and Remote User Testing

Remote user testing is observing a user interacting with your platform or site, and not being in the same room as them. We like to think of it as 'mystery shopping online' - getting feedback from your users at they use your site. The benefit of conducting remote user testing is the participant is in their natural environment e.g. at home, in their office etc.

Remote user testing offers a fresh pair of eyes. What you think your users will do and what they actually do, are notoriously different. Remote user testing allows you to recruit participants and at cost effective prices. No need to pay an agency for a large laboratory - setup a test and our participants will complete it in their natural location.

Furthermore, remote user testing allows you to add more context to your tests e.g. using a grocery list app at a shop.

Our Qualified Reviewers

Our qualified website reviewers are not experts, they're everyday people. All our qualified website reviewers have completed a usability test of a mock website to ensure they can deliver top results for paid tests.

Yes! We have qualified website reviewers from United States, Australia, Germany, France and India. If you need from a specific country, our team at UserTest.io will assist as much as they can. Check to see where our reviewers are from here!

No - you can use your own testers/reviewers by selecting 'Your Own Testers' for your test.

Yes! You can sign-up here and join our worldwide reviewing panel.

Services and Test Management

No, not yet. We're working on it!

You don't have to, but we recommend it. In our experience, testers that are incentivised are more likely to participate in a 15-30 minute test.

Incentives can be anything, from a prize draw of a £50 Amazon voucher or paying the individual directly via PayPal. We recommend £8 - £12 each (or equivalent currency for your country).

On the rare occasion, you receive a 'bad' video, where you're not satisfied with the quality of the review or the quality from the reviewer is not to standard, don't worry - we can replace the video quite easily. Please get in contact with a member of our team for assistance.

About the Videos

You will receive high quality videos from our screened panel of website reviewers. Our reviewers will follow the activities set by you and will follow the estimated time to complete the test as close as possible.

If you have any questions, please do not hesitate to contact one of the team members via Intercom.

Videos are usually between 10 - 30 minutes. The length of your test, depends on the amount of activities you set for each test. You can also add an 'estimation for completion', for each activity you add in your test.

Yes! Log into your dashboard. Select the test that has the videos you wish to download/share. Click the download for the video you'd like to download. To share, click the share button to create a link for sharing. If you no longer wish to share the recording, click the unshare button.

Got another question?

If you've got any more questions please feel free to use our live chat to ask one of our team members.