Frequently Asked Questions

If you've got any more questions please feel free to ask one of the team.

  • What is remote user testing? +
    Remote user testing is observing a user use your platform or site not being in the same room as them. We like to think of it as ‘mystery shopping online’ - getting feedback from your users as they use your site.
  • Why use remote user testing? +
    We offer a way to get feedback and insight on your site on order to improve it. Remote user testing offers a fresh pair of eyes. What you think your users will do and what they actually do are notoriously 2 different things. You can also use it to spy on your competitors and see what your users think of them or, even, to test a prototype, design or new piece of functionality. All we need is a URL...
  • Do you test on mobile or tablet devices? +
    Not yet, no. We’re working on it - but for now our application uses a java applet which can only be installed and programmed from a desktop or laptop computer.
  • Do I have to pay my users? +
    You don't have to, but we recommend it. In our experience, testers that are re-numerated are more likely to take part in a 20 or 30 minute test. This can be anything from a prize draw of a £50 Amazon voucher or paying the individual directly via Paypal. We recommend £8 - £12 each, or whatever the equivalent currency is in the country they are from.
  • What happens if I get a bad video? +
    In the rare occasion that you get a 'bad' video where you’ve not satisfied with either the voice quality from the user or users who just say nothing, don’t worry. We can replace videos quite easily if you’re not satisfied with it and we’ll get a new one straight away!
  • How long are the videos? +
    Videos can range anywhere between 10 and 30 minutes. We encourage users before they take the test to spend between 20 and 30 minutes undertaking the tasks so they are primed and aware of what is expected from them.
  • Who are the UserTest.io team? +
    We’re a bunch of geeks in Manchester, UK. There are two Davids, a Ben, a Stuart, a Damian and a Mark; comprising 3 developers, a designer and two business bodies, both of which have a conversion rate optimisation background.